Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: August 23, 2026

SUPPLIER-DIRECT FULFILLMENT
PLUÜM is a retailer and broker of products fulfilled directly by independent suppliers and manufacturers. The supplier shown in our internal order records controls inventory, packaging, carrier selection, fulfillment timing, shipment origin, and available delivery services. An order containing products from more than one supplier may arrive in separate shipments.

SHIPPING PRICE AT CHECKOUT
Available shipping services and prices are calculated at checkout from the applicable supplier's Shopify Collective shipping settings. If the supplier offers free shipping for the product and destination, checkout will display free shipping. If the supplier charges shipping, the supplier-provided rate is passed through at checkout. The amount accepted at checkout is the shipping charge for the selected service.

PLUÜM does not add a separate shipping handling fee to Shopify Collective rates. We will not charge a post-purchase shipping difference unless the customer requests or approves an address change, upgraded service, redelivery, remote-area service, white-glove service, installation, or another special delivery arrangement after ordering. Any such charge requires customer approval before it is collected.

DELIVERY AREA
We ship only to destinations for which checkout displays an available rate. Many large products ship only within the contiguous United States. Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, remote areas, Canada, and international destinations may be unavailable or may require additional supplier approval and cost. If checkout cannot provide a rate, contact getpluum@gmail.com before ordering.

PROCESSING AND TRANSIT TIMES
Processing and delivery estimates are supplied by the manufacturer, supplier, or carrier and begin after payment and order acceptance. Estimates are not guarantees. Large, made-to-order, backordered, freight, or multi-supplier orders can require longer lead times. Weather, carrier constraints, customs, holidays, access restrictions, and events outside PLUÜM's or the supplier's reasonable control can cause delays.

LARGE AND FREIGHT DELIVERIES
Large furniture, kitchens, spas, saunas, structures, and similar products may ship by freight. Unless the product page or written quotation states otherwise, freight service is curbside delivery only. Room-of-choice delivery, assembly, installation, utility connection, permits, site preparation, debris removal, and disposal of packaging are not included. A responsible adult may be required to receive and inspect the shipment. The customer is responsible for confirming site access, doorway and gate clearance, stairs, elevator limits, weight restrictions, and any local requirements before ordering.

DELIVERY INSPECTION
Inspect every shipment immediately. Before signing for freight, count all pieces and note visible damage, missing pieces, punctures, crushed cartons, water exposure, or other exceptions on the carrier's delivery receipt or bill of lading. Photograph the shipment, labels, packaging, and product. Report visible damage, shortages, defects, or an incorrect item to getpluum@gmail.com within 48 hours of delivery. Retain all packaging, pallets, straps, labels, manuals, and parts and do not assemble or install a damaged product until instructions are provided. Failure to document or timely report damage can affect carrier or supplier claim eligibility.

ADDRESSES, DELIVERY ATTEMPTS, AND REFUSED SHIPMENTS
The customer must provide a complete, accurate, accessible delivery address and contact information. Address changes are not guaranteed after an order is submitted and may incur supplier or carrier charges. Charges caused by an incorrect address, unavailable recipient, failed delivery, redelivery, storage, rerouting, refusal of an undamaged shipment, or customer-requested service change are the customer's responsibility and may be deducted from any approved refund.

TRACKING
Tracking or freight-contact information is sent when supplied by the fulfillment partner. Tracking can update after the carrier receives and scans the shipment.

DUTIES AND TAXES
Applicable taxes, duties, brokerage, or import charges are handled as shown at checkout or as required by the destination. Unless checkout expressly states that such charges are included, the recipient is responsible for charges imposed by a government, customs authority, or carrier.

QUESTIONS
For shipping questions, email getpluum@gmail.com or call 971-808-1178 with the product name or order number.